FSI Customer Relationship Management
Customer data analysis, data mining, and collection
We recently updated the following
Data, Research Notes, Reports, Discussion Slides, Proceedings Reports, Comments and Related Interviews
Our Methodology
The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
Advisory Board
One Big Question
The Asian Banker One Big Question is a debate held as part of our effort to solve practical problem that bankers across the region are facing.
- Current debate:
What in your view, presents the greatest challenge to risk managers in the risk discovery process?
October 2015 - Past debates:
Customer onboarding: What will it take?
September 2014
Which customer experience initiative would be your most important for 2014?
April 2014
A journey towards customer centricity: Tailor made financial services
November 2013
Meeting the data protection challenge: Customer data security and its impact on banks in Asia
October/November 2012
Real-time marketing. Is real-time the right time?
July/August 2012
Do you think Big Data is a real phenomenon?
March/April 2012
White Papers
- Leveraging Data and Analytics for Customer-Centricity and Innovation
- Seven top integration trends (2011-2012): How the need for speed, services and SaaS is shaping the integration future
- B2B integration and collaboration: Strategies for building a ROI business case
- Cost-effective customer responsiveness prompts investment in financial services value chain integration
- Kookmin invests in customer relationship management, computing capacity, and manageable computing power
- Opportunities for effective fraud detection and prevention.
- The challenge and opportunity of ‘big data’
- Competing through data: Three experts offer their game plans
- Big Data
