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Shridar Jayakumar, program director for Oracle Business Analytics, AP, feels understanding the cost of acquiring and maintaining a customer, associated risks, and customer lifecycle potential are key to identifying profitability.
Kris Kumar, SVP at Digital Realty, discusses MAS’ revised Technology Risk Management Guidelines, and the resultant impact on data centre provider-FI partnerships.
Colin Camp, managing director of Dion Global Solutions, feels that FIs are finally coming to terms with the reality of FATCA, and must now decide how to address the demand placed upon them.