Samir Gupta, chief executive officer, group consumer banking at CIMB, talks about the key building blocks of success in the digital age and how to build a sustainable regional business
Dennis Tan, head of consumer financial services at OCBC, shares how the bank is leveraging its data analytics and digital capabilities to increase productivity and efficiency amid tough competition in Singapore.
2016 saw a rapid progress in disruptive technologies bringing a paradigm shift in the thought process of institutions towards technology adoption and transformation. What will be the top technology priorities and trends in the banking industry…
Competition is forcing banks to improve the digital experience of their customers. Banks are focused on investing in mobile technologies, data analytics, security and cloud computing.
- Current debate:
What in your view, presents the greatest challenge to risk managers in the risk discovery process?
October 2015 - Past debates:
Customer onboarding: What will it take?
September 2014
Which customer experience initiative would be your most important for 2014?
April 2014
A journey towards customer centricity: Tailor made financial services
November 2013
Meeting the data protection challenge: Customer data security and its impact on banks in Asia
October/November 2012
Real-time marketing. Is real-time the right time?
July/August 2012
Do you think Big Data is a real phenomenon?
March/April 2012
- Leveraging Data and Analytics for Customer-Centricity and Innovation
- Seven top integration trends (2011-2012): How the need for speed, services and SaaS is shaping the integration future
- B2B integration and collaboration: Strategies for building a ROI business case
- Cost-effective customer responsiveness prompts investment in financial services value chain integration
- Kookmin invests in customer relationship management, computing capacity, and manageable computing power
- Opportunities for effective fraud detection and prevention.
- The challenge and opportunity of ‘big data’
- Competing through data: Three experts offer their game plans
- Big Data
